CUSTOMER SUPPORT EXECUTIVE- KYC ANION HEALTHCARE SERVICES

1 - 4 Years
Hyderabad

Job Description

Qualification:Any Graduate or post graduate


Experience:2 + yrs


Job Specification:

1. Excellent verbal and written communication skills

2. Good Analytical Skills


3. Identify and assess customers' needs to achieve satisfaction


4. Build sustainable relationships and trust with customer accounts through open and interactive communication


5. Provide accurate, valid and complete information by using the right methods/tools


6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


7. Keep records of customer interactions, process customer accounts and file documents


8. Follow communication procedures, guidelines and policies.


9. Go the extra mile to engage customers


10. Collecting and reviewing information regarding Client's profile, news from internal and external sources as per defined guidelines.


11. Escalating any negative and high risk scenarios and highlighting the discrepancies to supervisor.


12. Updating internal database tracker on timely basis


Requirements


Proven customer support experience or experience as a client service representative


Track record of over-achieving quota


Strong phone contact handling skills and active listening


Customer orientation and ability to adapt/respond to different types of queries


Excellent communication (written and spoken) and presentation skills


Proficient in MS Office applications, especially Excel.


Graduate degree or equivalent work experience required


Experience in control/risk, Compliance (AML/KYC) or Customer Service function as an asset


Ability to multitask, prioritise tasks, and manage time effectively


Required to work in 24 hour rotational shifts


Required to work on weekends basis a rotational roster


NOTE - Kindly submit last 3 months payslip and bank statements along with your updated resume to complete all rounds of interview on the same day.

PREFERABLY LOOKING FOR IMMEDIATE JOINERS AND CANDIDATES SERVING NOTICE PERIOD.

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Anion Healthcare Services

Anion was started by a team of medical and technical experts after understanding the need for back office support services in the healthcare sector. The company has been in business since 1999, offering quality services for Provider Billing, Medical Coding, Collections, Claims Entry & Processing, AR Follow-up, Refunds/Adjustments, and Patient Statements etc.Anion has its roots strongly in the US (in Florida and Massachusetts.) Promoters & Business experts work from these offices interfacing with the clients while all the operational processes happen at the offshore facility based in Hyderabad, India.Awarded companyInc 500 Entrepreneur award7th fastest growing company in North America in 2009 Inc survey
View Contact Details+

Contact Company:Anion Healthcare Services

Salary

Not Disclosed by Recruiter

Role Category

Voice

Role

Associate/Senior Associate -(NonTechnical)

Employment Type

Full Time, Permanent